Refund and Return Policy

We hope you’ll be thrilled with anything you purchase at Red Rock Furniture; however, we understand that sometimes returns and exchanges are necessary. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused, and in the same condition that you received it. If your order is damaged or incorrect, we’ll arrange to replace it at no cost to you. 

To learn more about our return and exchange process, please read the information below.

To request a return, please contact us by phone or email:

 office@redrockfurniture.com

 435-429-1212

Restocking Fees 

Red Rock Furniture may, at our discretion, charge a restocking fee. Restocking fees are sometimes necessary to offset the costs associated with processing your order, such as staff time, delivery expenses and restocking fees imposed by vendors. 

We do not charge restocking fees under the following circumstances:

• Item has not yet shipped from the manufacturer. Customers are responsible for cancellation fees charged by the manufacturer.
• Item was received damaged. You have 7 days from the time you receive a delivery to examine the items and report any shipping damage. You may keep the damaged items until the replacement item comes in.
• Item was ordered/delivered incorrectly due to an error by Red Rock Furniture. If you do not receive the item that appears on your invoice, there is no fee for a return or exchange.
• Item has a valid warranty claim honored by the manufacturer. 

Note: Commercial use, such as in short term rental and hospitality projects, voids most manufacturer warranties.

Return Delivery Costs:

There are no return costs for customers who have purchased our White Glove delivery and setup service, for damaged items, or for items delivered in error. Our delivery crew will pick up these returned items.

For all other returns, customers are responsible for returning the item to our warehouse. This includes items that are incorrect due to customer error, and items a customer does not want for any reason. 

Customers may transport the item back to our warehouse themselves, or arrange for our crew to pick up the item and pay a delivery fee for the return.

At our discretion, Red Rock Furniture may apply the following charges to customer returns: 

• Cost of freight to receive the item.
• Cost for delivery crew to retrieve the item. 
• Cost of freight to return an item to the vendor or manufacturer.
• Restocking fees of up to 30% for items that can not be returned to the vendor or manufacturer.

Note: The original delivery and set up fees for items that were delivered are not refundable under any circumstances.

Non-Returnable Items

The following items are non-returnable and non-cancelable:

• Custom order pieces. Customers may cancel or alter custom items within 72 hours of placing the order. After that time, it is not possible to cancel or return custom made items as they are created or altered to your specifications. 
• Mattresses that have not been encased in a mattress protector. A mattress protector must be used at all times to ensure returns will not be a health hazard. Not using a mattress protector will void the warranty.
• Clearance sale and items sold “as is” are a final sale, and have no warranty. Once these items have left our warehouse, we do not accept cancellations and returns.

Refund Process

Once the product is received at our warehouse in good condition, we will issue a refund for the purchase amount of the product and tax, minus any delivery or restocking fees. Refunds will be given via your original method of payment only. Funds will be released when the goods have been returned to the warehouse and fully inspected. Credit and debit card refunds are processed immediately after the item has been inspected. Cash and check payments are subject to a 21 day processing period, and will be refunded via check only. Your check will be available to pick up at the showroom, or if you would prefer we can mail it to the address you provide. No cash refunds will be given.